How Better Collaboration Can Impact Your Bottom Line

Office 365 collaboration

 

The key to building an effective team is simple; effectiveness depends on collaboration. This has become a more complex problem since many small businesses have employees in different parts of the world, or use part-time freelance resources. Teams have also become a very […]

By | November 15th, 2016|Culture, Customer Service, Goals|2 Comments

The Future of Work Has Arrived and It’s Workfast

on-demand-2-2The nature of work has profoundly changed over the last five years. With the availability of a virtual workforce that can collaborate over the internet with a small business anywhere, owners now have the team they need only when they want it. Gone […]

By | November 12th, 2016|Customer Service|Comments Off on The Future of Work Has Arrived and It’s Workfast

On the Job Providing a Service? Get Off Your #$@&%* SmartPhone!

stop using cell phones at workHere is a rant that I could not hold back any longer. People constantly checking their smartphone while they should be doing their service job drives me crazy every day! Now I don’t mean when they have some down time in their […]

By | October 9th, 2016|Customer Service|Comments Off on On the Job Providing a Service? Get Off Your #$@&%* SmartPhone!

Why Self-Service Is a Critical Part of Customer Service

self-service-sign

This post is sponsored by Staples Business Advantage®, the business-to-business division of Staples, Inc.

Giving great customer service used to mean having employees available to help on the phone, in person or by mail. A lot of that has changed with the option of self-service to either save […]

By | May 15th, 2016|Customer Service, Marketing|Comments Off on Why Self-Service Is a Critical Part of Customer Service

When Too Much Security Means a Bad Customer Experience

By: Barry Moltz

 

citibank-logo1Security is a huge topic these days with recent news around the world. What’s more, the Internet and the electronic world is not getting any safer. Banks lose billions of dollars a year in online fraud. But at what point does security become too tight […]

By | November 20th, 2015|Customer Service, Just Plain Crazy|Comments Off on When Too Much Security Means a Bad Customer Experience

Why I Rent from Enterprise

enterprise-rent-a-carWhen I have a choice, I always rent from Enterprise. I find that they are one of the only rental companies that really care about customer service. Maybe because they have one of the largest college graduate training programs in the country.

For example, last week I […]

By | August 24th, 2015|Customer Service, Uncategorized|Comments Off on Why I Rent from Enterprise