What I Bought from Quickbooks in 2005, They Take Away in 2008
I know that upgrading to a new version of a company’s software is a major source of revenue. Put out a new release and usually 20-30% of the users upgrade. It is like printing money. But how do you get the other 70% to upgrade? Intuit, the makers of Quickbooks have now found a nifty way to get me to upgrade. While recently using the 2005 version of Quickbooks I bought 3 years ago, a message came up that said as of May 31, 2008, unless I upgrade to a newer version of Quickbooks, I would no longer be able to use the free emailing service for my bills. Of course they said that they do this so it “allows us to focus resources on support of more current products used by the vast majority of Quickbook customers. The result: a better customer experience…” And by the way, click here ad we will give you 18% off of the new version of the product.
Nonsense. They only experience Intuit is enhancing is their own revenue. It is unfair for Quickbooks to take away a feature that I bought with the product 3 years ago. I can understand not getting new features on the new releases, but shouldn’t I be able to retain all the features of the product that I purchased? What gives Quickbooks the right to take away features that I already own? Is it because it is a “free” service? It is not a free service- it is a feature that came with the product when I bought it. This is similar to buying a new car and three years later the manufacturer disables the radio and says that it will no longer work until you buy a new car.
Do other software companies have similar unfair practices?
Tags: Intuit Quickbooks 2008 Software Upgrades
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I have been using Quickbooks for four years and I am now engaged in receiving my second lesson in how little Intuit values its customers. I can’t even get a response from them
June 6th, 2008 at 5:37 pm
Glad to find someone else angry about this! And earlier research I did while contemplating a new laptop revealed QB 2005 wouldn’t work with Vista (seems they chose not to pay to have it supported). Not only are they taking away features we own, but doing it to force folks to upgrade. I hope it backfires on them. Oh, BTW - I’m pretty sure the new version only supports free emailing for one year.
Have used Quickbooks for years, but this company stinks and I’m going to find something else that will work for me.