I get tired of competing with the person’s personal cell phone when I either am waiting to order at a fast food counter or in a small convenience store. Tonight, I went to Cosi to get a sandwich. The person taking my order, graciously put down his cell phone to take my order (I was the only one in the place). When I was done ordering,  he passed the order to the person who was to fill it. He then went back to his conversation. As I waited, he finished his call and then came to the register again and asked if he could take my order. I told him he already had….

and you can guess the end, I finally got my order and took it how, It had the wrong sandwich in it. Figures. If only we could strive for minimal acheivement by focusing on one thing at a time we would get better service.