This Is What is Next in Business Communications

Last week, I was at Nextcon, the annual business conference by Nextiva. They had their usual lineup of informative business speakers, but this year was different. They announced the release of their NextOS system which I believe will redefine how companies communicate with their customers.

Currently, every small business has silos of applications that keep some of their customer data. This is a problem because the friction or lack of communication between these applications get in the way of offering customers the best possible experience. Nextiva CEO, Tomas Gorny said “Customers want an effortless experience. They want to communicate with organizations through multiple channels. Most importantly, customers want to be remembered. They don’t want to start every conversation all over again.”

NextOS aims to change all of this and  solve the communications crisis for every business. Gorny states that “it’s not man vs. machine – it is man and machine working together in harmony so we can be more productive and innovative.” NextOS gives a real time view of customers and the ability to track their entire journey. It will allow the company to anticipate requests and give team members easy tools to fulfill them. It includes a CRM system, chat function, a survey platform, and extensive customer analytics that are all accessible from one central dashboard

Check out what NextOS can do for your business.

 

By | October 30th, 2017|Uncategorized|Comments Off on This Is What is Next in Business Communications

About the Author:

Barry Moltz gets business owners unstuck by unlocking their long forgotten potential. With decades of entrepreneurial experience in his own business ventures, he has discovered the formula to get stuck business owners and increasing their sales. Barry has founded and run small businesses with a great deal of success and failure for more than 20 years. After successfully selling his last operating business, Barry founded an angel investor group, an angel fund, and is a former advisory member of the board of the Angel Capital Education Foundation. His first book, “You Need to Be A Little Crazy: The Truth about Starting and Growing Your Business” describes the ups and downs and emotional trials of running a business. His second book, “Bounce! Failure, Resiliency and the Confidence to Achieve Your Next Great Success”, shows what it takes to come back and develop true business confidence. His third book, “BAM! Delivering Customer Service in a Self-Service World” shows how customer service is the new marketing. His fourth book, “Small Town Rules: How Small Business and Big Brands can Profit in a Connected Economy” shows how when every customer can talk to every other customer, it’s like living in a small town: Your reputation is everything! His fifth book, “How to Get Unstuck: 25 Ways to Get Your Business Growing Again” helps every small business owners move their company to the next level. Barry is a nationally recognized speaker on small business who has given hundreds of presentations to audiences ranging in size from 20 to 20,000. As a member of the Entrepreneurship Hall of Fame, he has appeared on many TV and radio programs such as CNBC’s The Big Idea, and MSNBC’s Your Business. He hosts his own radio show on AM560, and writes for American Express and Forbes.