Losing Track? How to Manage of all Your  Orders And Inventory

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When small business owners want to keep track of their revenue, expenses and products, many of them start with QuickBooks.  While this is not a bad place to begin, it eventually starts to limit your business especially when you have products to sell online on your own site, in other marketplaces, or in your own brick and mortar retail store.

It gets complicated when you need to link the inventory that you actually have on hand with what it says you have in your online retail store or these other marketplaces.

You also need to keep track of the online sales orders and shipping information to send to your customer to provide the best possible experience. Remember, when selling online, this is the minimum that the customers have come to expect. They no longer are buying just your product but they are buying an entire experience.

This is why you need one system that can keep track of online or in store sales orders and your inventory. For any of you who have run a warehouse like me, this gets complicated fast. You need to purchase new products, maybe even assemble them together into kits,  receive them into inventory, pick the products out of inventory when customers order them and accurately ship them.  This is not to mention what if the customer wants to return the product and you need to provide a refund, restock the product or return it to the manufacturer. 

Seems easy, but it’s not! I have lived the carnage of not having the proper tools and processes to do this and that system is not QuickBooks.
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Plus to get the best customer experience, you need to make sure you have the right amount of inventory so the customer is satisfied but that you don’t stock too much inventory that it eats up all your cash. Plus you have to know how much to reorder and when to reorder- it can get complicated it you don’t have the right applications and processes in place!

Small business owners always say that whatever their issue is, “There is an app for that”. 

This works well for consumers when they have a problem but is not helpful for small business owners because none of these applications that are installed for a particular problem talk to each other or share data. This means that the business owner is forced to use different applications for different functions or copy data from one system to the other- and never see a holistic view of the customer or their company. It can become a mess; riddled with an opportunity for so many manual mistakes.

If you sell online, in your own store or have your own inventory, you must join me for a full discussion in this free webinar with Zoho on how to effectively take orders online from your stores or marketplaces and manage your inventory.

Click here so you can watch it live or on replay.

I look forward to seeing you there!

Barry Moltz
Small Business Expert