Why Don’t I Get More Customer Service Letters Like This?

Today I received this from Zappos.

One year ago, you ordered the following product from Zappos.com:

Merrell Jungle Moc Leather – Midnight – 8.5/D – Medium

We wanted to let you know that right now, your size is still available from Zappos.com. You can order the same product again by visiting:

Or, if you’d like to view our […]

By |June 3rd, 2009|Customer Experience, Customer Service, Small Business|Comments Off on Why Don’t I Get More Customer Service Letters Like This?