Barry’s Customer Experience Speaking Topics
How Technology Can Help Small Business Deliver a Better Customer Experience
People no longer want to buy products, they want experiences and to form relationships with the companies they do business with. Technology use to give large companies the advantage in this area. Barry demonstrates how new cloud and applications can now give small businesses the same power on a fraction of the budget.
5 Ways to Instantly Improve Your Customer Experience to Boost Sales
Customers believe that most things they buy are commodities and can be purchased anywhere. This is why they now focus on the actually customer buying and service experience. While most small businesses see customer service as a expensive after thought, Barry shows 5 techniques that can instantly improve any customer’s experience and bring the company more sales.
Delivering Customer Service in A Social Media World
For a long time, a company’s commitment to outstanding customer service began and ended in its mission statement. The goal of the customer being number one in most companies is not translated into tactics for training the staff. The truth is that customer service has become the key marketing weapon. In this new age of social media, traditional advertising has become all but meaningless while customer reviews, or “earned media,” take center stage in a customer’s buying decision. Barry teaches how to create an effective Customer Service Manifesto that always boosts sales.