On this episode of The Small Business Radio Show…
SEGMENT 1 with Asha Tarry, starting at 0:00: It’s called the Great Resignation – people are quitting their jobs after 18 months of COVID because they are stressed and burned out. How can small business owners help their team through this time?
SEGMENT 2 with Victoria Jones, starting at 16:15: Small businesses usually implement software solutions piecemeal – they implement one system for accounting, one for sales, one for production, and so on. But what happens when those systems can’t share information?
SEGMENT 3 with Dr. Karyn Gordon, starting at 35:15: With all the competition to find top talent, it’s as important as ever to retain your staff. Being a great leader is a big part of retaining your employees, but most small business owners were never taught these skills. Where do they start?
Sponsored by NiceJob and Plastiq.
More on each segment below.
Segment 1: Asha Tarry is a trauma-informed corporate consultant, life coach, and psychotherapist. She is also the Principal and CEO of Behavioral Health Consulting Services, a coaching, consulting, and counseling company that provides comprehensive wellness and personal development to corporations, employee resource groups, and management teams. Ms. Tarry’s approach to talent retention and job satisfaction aims to reduce absenteeism, burnout, and fiscal costs, particularly among Black and Latinx employees.
1:30 – What is the current state of the workplace?
3:15 – Small business owners have to focus on the wellbeing of their people. Where does that start?
5:45 – What questions should small business owners be asking their team members?
8:00 – How do you build a foundation of trust?
9:45 – What types of programs are helping to mitigate burnout and turnover in the workplace?
12:15 – Are leaders resistant to change or hungry to make a change?
Segment 2: Victoria Jones is an Evangelist on Zoho‘s customer advocacy team. She is a frequent speaker and trainer on digital collaboration, AI, and privacy. Victoria focuses on creating Zoho centered educational content to support and empower customers.
16:15 – What is wrong with using the best breed of software for each of your company’s needs?
18:15 – How do you get everyone on board with the same system?
19:30 – How does an all-in-one system benefit the end customer? What are the benefits to the company?
24:30 – What to consider when evaluating the cost of an all-in-one system.
26:00 – How do you implement a system that touches every single department of your company?
27:45 – In Zoho One, what are the most popular tools to start with?
30:00 – How long does it take to migrate your system?
Segment 3: Dr. Karyn Gordon is the CEO and co-founder of DK Leadership, a global leadership coaching company whose purpose is developing great leaders at work and home. Her unique ability is simplifying research in a passionate and practical way. She has spoken to more than 500,000 people across 17 countries— and is a sought-after media personality and contributor. She has worked with Good Morning America, Forbes, The New York Times, and Cityline.
35:15 – Developing great leaders at work and home.
37:45 – How do small business owners lead this new workforce?
39:45 – What does the next generation care about at work?
44:00 – Getting to know your team doesn’t take a lot of time, but it does take intentionality.
46:00 – What if you’re a manager who isn’t a people person? What if you don’t like conflict?
48:45 – Where do we actually learn good communication?
