On this episode of Business Insanity Talk Radio, we first talk to Brian Tracy about how to think and act like the most successful and highest paid person in the room. Then, we’ll show you how to create an optimistic workplace… without going overboard. Next, we’ll show you how to create unique customer service experiences that will turn your customers into raving fans. Finally, we’ll show you how to overcome the greatest barrier to living your best life.
Listen and enjoy:
Segment 1: Brian Tracy has consulted for more than 1,000 companies and addressed more than 5,000,000 people in 5,000 talks and seminars throughout the US, Canada and 69 other countries worldwide. As a Keynote speaker and seminar leader, he addresses more than 250,000 people each year. He is the top selling author of over 70 books that have been translated into dozens of languages. His new book is called “GET SMART! How to Think and Act Like the Most Successful And Highest Paid People in Every Field”.
1:20 – Do successful people really think differently?
2:45 – If the horse is dead, get off.
4:20 – Long term perspective vs. short term perspective, which is better?
5:45 – Goal-Oriented Thinking vs. Reaction-Oriented Thinking
7:00 – How do you figure out what to stop doing? Use the “KWINK” technique.
8:55 – The #1 quality of successful people. Do you have it?
10:00 – What role does positive thinking play in business?
Segment 2: Shawn Murphy is the CEO and Founder of Switch & Shift, a consultancy and advisory firm dedicated to developing and advancing positive organizational business practices. He’s been recognized by Inc.com and The Huffington Post for his thought leadership on developing leaders. Shawn’s debut book is titled “The Optimistic Workplace: Creating an Environment that Energizes Everyone”. You can also read Shawn’s weekly column, “Positive Business,” on Inc.com.
15:25 – What is an optimistic workplace?
17:25 – What is the difference between “workplace climate” and “workplace culture”?
18:15 – The outcomes of too much optimism in the workplace.
19:45 – Techniques that help ground optimism.
22:10 – How do you remain optimistic in tough business times?
23:45 – If you’re a pessimistic business owner, how do you spread optimism throughout the organization?
Segment 3: Donna Cutting is the founder and CEO of Red-Carpet Learning Systems, Inc., a consulting firm that provides tools and customer service. She’s a popular keynote speaker, and her experience as an actress clearly informs her high-energy, theatrical, and comedic speaking style. She is the author of “501 WAYS TO ROLLOUT THE RED CARPET FOR YOUR CUSTOMERS: Easy to Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression” (Career Press, December 2015).
31:30 – How to make a first and lasting impression with your customers.
33:15 – How do you get your team “red-carpet ready”?
34:30 – How to treat your employees and arm them with the tools they need to deal with customers.
Segment 4: Barry Moltz shares how you can get your business unstuck.
40:30 – Do any of these sound familiar?
42:15 – How to take your business to the next level.
43:30 – What’s in the Unstuck course?
46:30 – Special offer code.
Segment 5: Joan Posivy discovered a set of principles which showed her how to buy her first house at age 19, become a bank manager by age 22, travel the world, become financially free and so much more. Through study and practical application, she learned that anyone can live the life of their dreams, they just need to be shown how. Joan reveals that guidance in her new book “The Way Success Works: How to Decide, Believe, and Begin to Live Your Best Life”.
50:00 – Why today’s Millennials have it made: tech savvy, global connectivity.
51:45 – How do you begin to live your best life?
52:30 – How we can overcome the greatest barrier to success: lack of belief in oneself.
