Listen to “#569 How to Deal with Mean People Who Suck at Work” on Spreaker.
On this episode of The Small Business Radio Show…
SEGMENT 1, starting at 0:00: In the business world, there are a lot of great people who will help you achieve your goals, but there are also some mean people who really suck. Here to help us deal with the mean people who suck is the globally-recognized keynote speaker on leadership, culture, and marketing, Michael Brenner. If you prefer to read the transcript of Michael’s interview, click here.
SEGMENT 2, starting at 19:50: One of the biggest issues very small business owners face is how to keep track of all the things that go on in their business. They start out thinking that they can keep track of it informally or on a spreadsheet, but this ends up being a big mistake. Here to talk about her experience is Bianca Shellie-Robinson, the founder of the Cayden Cay Consulting.
SEGMENT 3, starting at 36:20: All small business owners know that if they are not changing they are being left behind….but if that is true, why do so many innovations come from outside your industry and why do people stay stuck in doing the same thing over and over again? Here to help is one of the world’s leading innovation strategists and futurists, Nick Webb.
Sponsored by Nextiva, LinkedIn, efile4Biz, vCita and Blue Summit Supplies
More on each segment below.
Segment 1: Michael Brenner has been recognized as a Forbes top CMO influencer, a Top Business Keynote Speaker by the Huffington Post and a Top Motivational Speaker by Entrepreneur Magazine. He is the CEO of Marketing Insider Group and is the author of the new book “Mean People Suck: How Empathy Leads to Bigger Profits and a Better Life”. http://www.MeanPeopleSuck.com
2:00 – Some people think you have to be mean to lead a world class company to drive people to better results. Is that true?
5:45 – Michael Brenner held 53 jobs in his life. What did it teach him about management?
7:30 – Five steps to deal with mean people in the workplace and still have a fulfilling career.
9:45 – What’s the difference between being mean and being abusive at work?
11:45 – Why the power of empathy can turn your negative workplace around.
13:00 – The conversation all leaders should be having with their team members. Here are three questions you need to ask.
14:30 – Why storytelling is an important skill that most leaders lack.
Read the transcript of Michael’s interview here
Segment 2: Bianca Shellie-Robinson is the founder of the Cayden Cay Consulting which is a Global Operational Management Firm that specializes in Business Infrastructure Solutions.
20:30 – Tell us about your company.
21:30 – Why is having a CRM system for your small business such a big deal?
24:15 – What’s the easiest way to make sure your invoices are paid on time?
26:00 – What other software functionality is key to making your business run smoothly?
27:30 – How do you set up text message marketing with your customers?
28:45 – How to make your life easier by taking the manual work out of booking appointments.
30:15 – What is the benefit of having booking management, client management, billing and invoicing all in one place?
Segment 3: Nick Webb is the author of The Innovation Mandate: The Growth Secrets of the Best Organizations in the World. As one of the world’s leading innovation strategists and futurists, Nick works closely with Fortune 500 companies throughout the world to help them lead their industries in innovation, strategy, and customer experience design.
36:30 – Why “Shark Tank Syndrome” is a counterproductive strategy for seeking fresh ideas.
39:30 – How do you know if you have a good idea for an invention? Nick shares the three questions you need to ask.
41:15 – When does an invention idea actually become valuable?
43:15 – How do you innovate in your company without hurting your business?
44:45 – Examples of companies who are incredible innovators.
47:00 – Smart vs. Stupid Innovation: Why some “innovative ideas” fall flat.
49:00 – Some people say Apple has not innovated much over recent years, but Nick shares why this might not be the case.
Sponsored by Nextiva, LinkedIn, efile4Biz, vCita and Blue Summit Supplies
