On this episode of The Small Business Radio Show…
SEGMENT 1, starting at 0:00: This is a time of uncertainty for small business leaders that only comes around once every 100 years. Who better to talk to during this time then Sean Covey, an expert on The 7 Habits of Highly Effective People.
SEGMENT 2, starting at 19:15: Too many small business owners want to stick their heads in the sand and wait until normal comes back, but this is a bad strategy because none of us know if and when it will be “normal” again. Here to help you figure out what you need to do right now is Dave Silke, Chief Marketing Officer of Mitel.
SEGMENT 3, starting a 38:15: With everything virtual these days, a lot of small businesses are having a tough time since they are not used to having all of their interactions online. How do we hire, fire, and manage people when we don’t see them? Here to help is Martin Lanik, the author of the international bestseller “The Leader Habit”.
More on each segment below.
Segment 1: Sean Covey is the president of FranklinCovey Education and is devoted to transforming education throughout the world through a principle-centered leadership approach. Sean is a New York Times bestselling author and has authored or co-authored several books, including The Wall Street Journal #1 Business Bestseller, The 4 Disciplines of Execution, The 6 Most Important Decisions You’ll Ever Make, The 7 Habits of Happy Kids, The Leader in Me, and The 7 Habits of Highly Effective Teens, which has been translated into 30 languages and sold more than eight million copies worldwide.
1:00 – What was it like growing up in a home with Stephen Covey and his 7 Habits?
3:45 – The 30th anniversary edition of “7 Habits of Highly Effective People” is now coming out and you are adding personal insights to each chapter. What can we expect from this new edition?
5:30 – The bestselling book “7 Habits of Highly Effective People” is 30 years old. Why is its content still relevant today?
8:30 – What are some of the principles that “The 7 Habits of Highly Effective People” recommends?
10:45 – Why you have to be proactive. You can’t control what happens to you but you can control your response.
12:45 – This is the opportunity to reinvent ourselves.
14:00 – From the book “4 Disciplines of Execution”, what are ‘lead measures’ and why are they one of the hardest, but best things you can do at your company?
Segment 2: Dave Silke is the Chief Marketing Officer of Mitel and is responsible for leading the strategy and execution of its global marketing, brand, partner enablement, and digital demand functions. Passionate about balancing the art and science of marketing, he has built a reputation for innovative and integrated marketing strategies that couple data with creative storytelling to drive disruption.
19:15 – How do you maintain business continuity during crisis? Here is a four-phase approach to help!
23:00 – Not every business and business leader moves through the four phases at the same time.
25:30 – Advice for businesses working to keep their customers during this time and as well as in the future.
27:30 – What kind of communication should every small business have with their employees and customers right now?
29:45 – How to use technology to connect and ensure a great customer experience right now.
32:15 – Don’t be afraid to recreate the business environment.
34:30 – Transitioning to remote work can be challenging. Learn what Mitel is doing to help out small business owners right now.
Segment 3: Martin Lanik is the author of the international bestseller “The Leader Habit”. He serves as CEO of Pinsight, a Denver-based consulting firm that delivers virtual leadership solutions that give companies the unbiased insights they need to make the most important talent decisions.
38:15 – How does leadership need to adjust to a virtual work environment?
41:30 – Be intentional about scheduling time with your direct reports and co-workers. What is the best way to communicate with each other?
43:30 – Loose leadership and management of projects will not work in a remote work environment. What systems should leaders have in place?
44:45 – How do you hire someone in a virtual setting?
47:00 – How do you fire someone in a virtual setting?
50:30 – Is there a best way to communicate as a leader during this time?
