On this episode of The Small Business Radio Show…
SEGMENT 1, starting at 0:00: We are finally moving toward the reopening of small businesses in this country. But as you invite customers and employees back, what happens if they get COVID 19 in your office or retail location? Are you liable? Here to help with that question is attorney Eric Swan.
SEGMENT 2, starting at 16:15: The political process in the United States is a total mess. Here with a better solution for how we vote is Katherine M. Gehl, business leader and the coauthor of “THE POLITICS INDUSTRY” with HBS Professor Michael Porter.
SEGMENT 3, starting at 35:00: Every business has a brand promise – something that the customer is expecting when they use your product or service. How can a small business recover when the promise is broken? Here to help is Troy Nix, author of “Eternal Impact: Inspire Greatness in Yourself and Others”.
More on each segment below.
Segment 1: Attorney Eric Swan focuses his practice on defending Fortune 500 companies in complex litigation involving product liability and environmental claims.
1:30 – As businesses begin to reopen and employees return to work, companies may be held responsible if an employee or customer becomes infected with COVID-19.
2:30 – What small business owners can do to make sure their business is protected and their employees are safe.
4:45 – Can businesses shield themselves from litigation if they follow federal and state recommendations?
6:30 – Will waivers and signage protect your business from litigation?
8:00 – Will claims be filed against airlines for not enforcing face mask policies?
9:30 – The two most common claims that will be filed against businesses related to COVID-19.
12:00 – What types of training should be given to employees to ensure proper safety conditions and care? What notice should be given to consumers?
Segment 2: Katherine M. Gehl is a business leader, writer, speaker, and political innovation activist. She was president and CEO of Gehl Foods, a $250 million, high-tech food manufacturing company in Wisconsin with approximately 350 employees. She is the coauthor of “THE POLITICS INDUSTRY: How Political Innovation Can Break Partisan Gridlock and Save Our Democracy” with Michael Porter, Professor of Business Administration at the Harvard Business School.
16:15 – What is wrong with the way we vote for elected officials in this country? (18:30)
20:30 – Why are politicians less likely to get elected if they achieve results?
22:30 – How the US House and Senate races push political parties to the extreme.
24:45 – Why campaign finance reform isn’t the answer for fixing our political system.
26:30 – The way we vote creates lack of results, lack of motivation, and lack of accountability in our political system. What’s the solution?
31:45 – Is ranked choice voting adopted anywhere yet?
32:45 – What you can do to get ranked choice voting adopted in your state.
Segment 3: Troy Nix, author of “Eternal Impact: Inspire Greatness in Yourself and Others”, is the founder, president, and CEO of First Resource, Inc., an innovative association management company for America’s manufacturers. Troy is a graduate of the United States Military Academy at West Point, served in the armed forces for a decade before moving into the business world.
35:00 – What’s a promise that’s commonly broken in business? 36:15
37:30 – Examples of when a business failed to live up to its promise and the repercussions of it.
39:30 – If the problem wasn’t the business’ fault, why is it still important to make good?
41:30 – How can businesses make good on broken promises? 42:00
44:45 – Why do some businesses fail to see the harm caused by not making good on broken promises?
46:15 – How can you make sure your employees know the value of the customer? 47:00
48:15 – When your competitor screws up with a customer, how can you be there to solve that person’s pain?
