Listen to “#606 How to Handle the “Living at Work” Lifestyle” on Spreaker.
On this episode of The Small Business Radio Show…
SEGMENT 1 with David D. Burns, M.D., starting at 0:00: It is no surprise that depression and anxiety are up to record levels during the pandemic. What can we do to deal with these feelings?
SEGMENT 2 with Jeff Dickerson, starting at 18:45: Customer loyalty is the lifeblood of the American small business. We rely on repeat customers for economic sustainability and future planning. So what do consumers prioritize when finding go-to professional service providers?
SEGMENT 3 with Jessica Moser, starting at 36:30: Even before the pandemic, small business employees and employers were dealing with the effects of an increasingly complex work-life reality. With COVID-19 driving a “living at work lifestyle”, work-life reality is as complex as ever. How can we best manage this lifestyle and the “always on” work culture?
Sponsored by The Hanover Insurance Group
More on each segment below.
Segment 1: David D. Burns, M.D. is an Adjunct Clinical Professor Emeritus of Psychiatry and Behavioral Sciences at the Stanford University School of Medicine. His weekly Feeling Good Podcasts provide therapists and the general public alike with tips to overcome depression, anxiety, relationship conflicts, and habits and addiction. His new book is “Feeling Great: The Revolutionary New Treatment for Depression and Anxiety.”
1:15 – Depression and anxiety are peeking during the pandemic.
2:45 – Depression and anxiety say something really good—or even great—about you and your core values! How?
7:00 – An example of how you can crush your negative thoughts.
10:00 – What can small business owners do to reduce their anxiety and depression?
14:00 – An alternative to medication for overcoming depression.
Segment 2: Jeff Dickerson is the CEO of DaySmart Software – a technology company that specializes in the design, development and support of simple, powerful, scheduling and resource management solutions for those in the salon, spa, pet and tattoo industries. Jeff was previously CEO of many other companies including The Neat Company.
18:45 – Jeff’s experience at The Neat Company.
21:45 – Why retaining employees will also retain customers.
23:00 – What can small business owners do during COVID to make sure they retain their customers?
25:15 – Get the right processes in place to help you deliver a customized experience for your customers–and automate them!
28:00 – You have to stay connected to your customers. What are some ways to do this?
30:30 – There are now ways of doing business that are absolutely a requirement moving forward. What are some must-have business practices for professional services businesses?
Segment 3: Jessica Moser is the Senior Vice President of Small Business Solutions at MetLife.
36:30 – Work life balance has been difficult for a long time. How has COVID-19 made it worse?
39:00 – What are the risks associated with the “always-on” culture associated with the living at work lifestyle?
40:30 – What is the best way to navigate the always on work culture now?
42:30 – How to feel more connected with your remote teammates.
44:15 – How the right benefits can make your employees feel secure, less stressed, and be more productive.
47:15 – What kind of voluntary benefits can employers offer to their employees?
49:45 – What trends are you seeing in the monthly Small Business Coronavirus Impact Poll?
Sponsored by The Hanover Insurance Group
You can find more episodes of The Small Business Radio Show here.
