Listen to “#689 What Climbing Mt. Everest Teaches You About Leadership (and Yourself)” on Spreaker.
On this episode of The Small Business Radio Show…
SEGMENT 1 with Vivian James Rigney, starting at 0:00: What can climbing Mt. Everest teach you about leadership and vulnerability? A lot! Vivian shares his experience on Everest and offers an extraordinary window into what it takes to succeed in any circumstance.
SEGMENT 2 with Donna Cutting, starting at 18:00: We are used to providing customers with an incredible experience. How can we transfer that to our employees in order to attract and retain them?
SEGMENT 3 with Christina Vitagliano, starting at 35:30: Can you transform your side hustle into a multimillion-dollar small business? Christina Vitagliano did just that!
Sponsored by Truly Financial.
More on each segment below.
Segment 1: Vivian James Rigney is President and CEO of Inside Us LLC, an executive coaching consultancy, operating throughout five continents. He has helped implement leadership development initiatives for some of the world’s leading companies and their executive teams. The quest for personal success can often be a lonely journey. As an executive coach, he is known for building strong rapport with people and asking tough and incisive questions, with an uncanny ability to help them reveal and become their best version of themselves. He is the author of the new book Naked at the Knife-Edge.
1:15 – How did Mt. Everest help you tap into the core of who you are?
3:15 – What was your motivation for climbing Mt. Everest?
7:00 – What did you realize about the power of vulnerability and authenticity as you were climbing Mt. Everest?
11:30 – Creating shared purpose and real followership as a leader.
14:00 – How to overcome the ego trap.
Segment 2: Donna Cutting is the Founder and CEO of Red-Carpet Learning Worldwide and works with mission-driven leaders to help them create cultures of happy, engaged people who deliver exceptional customer service. She’s the author of three books including “The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service,” “501 Ways to Roll Out the Red Carpet for Your Customers” and now, her new book “Employees First! Inspire, Engage, and Focus on the HEART of Your Organization.”
18:00 – What does it mean to apply red-carpet customer service to our employees?
22:00 – How do you create a culture where employees want to work for you?
24:30 – How do you roll out the red carpet on day one for your employees?
27:45 – What’s the best way to retain your top employees?
30:30 – What does the future of the employee experience look like?
Segment 3: Christina Vitagliano is an author, entrepreneur, and the founder of the successful family entertainment concept, Monster Mini Golf. Having spent decades working on her memoir, Every 9 Minutes, Christina created a side hustle to raise money to edit her book. That side hustle morphed into Monster Mini Golf a nationwide franchise of indoor, glow-in-the-dark mini-golf and family entertainment centers. It is now a multi-million-dollar company with 30 locations across the USA and Canada.
35:30 – How did your side hustle turn into a multimillion-dollar business?
38:15 – Why did you choose mini golf as your side hustle?
41:15 – What were the first few weeks like?
45:00 – How did you go about franchising it?
48:30 – Where did you get the money needed to franchise?
