Listen to “#741 How to Have Constructive Conversations in a Divided World” on Spreaker.
On this episode of The Small Business Radio Show…
SEGMENT 1 with Milan Kordestani, starting at 0:00: How do we have constructive conversations in a divided world? One of the biggest problems facing this world is the lack of civil discourse. It didn’t start with Donald Trump but certainly, he has broken norms as to what is acceptable at even the highest level. The lack of accountability and the ability to post things anonymously on social media also has been incredibly destructive to civility in our communications. Where do we go from here?
SEGMENT 2 with Mike Gardon, starting at 18:45: FOMO – fear of missing out – is a very real phenomenon. Unfortunately for a lot of business folks, there is also choice overload. How do you deal with it, especially if you are not rooted in a solid professional calling?
SEGMENT 3 with Joey Coleman, starting at 35:45: We all know that it is a lot more difficult to get a new client than keep an existing one…but too many businesses look like revolving doors with new customers coming in the front door and old ones going out the back. How do we never lose another customer again?
Sponsored by SalesDrive, LLC
More on each segment below.
Segment 1: Milan Kordestani is a serial entrepreneur and author of ‘I’m Just Saying: The Art of Civil Discourse: A Guide to Maintaining Courteous Communication in an Increasingly Divided World.’ He is a 3x startup founder, building and leading teams with a clear vision of balancing learning with earning while also fostering civil discourse.
- Our country’s civil discourse is a mess! How did we get here?
- To what extent is digital media consumption in the modern world exacerbating the issue?
- Why are certain divisional political figures so popular?
- What prompted the book ‘I’m Just Saying’?
- How to effectively communicate and have constructive conversations with those who hold differing viewpoints.
- The role of empathy and active listening in fostering more constructive conversations.
Segment 2: Mike Gardon is a former derivatives trader turned investor and entrepreneur who has reinvented himself multiple times in several careers before the age of 40. Mike is the Founder and CEO of Rejoin Media, a holding company for digital brands and businesses. He is also the Executive Editor and Host of the acclaimed Careercloud Radio podcast on Careercloud.com where he talks about career design and building more intentional work-life.
- How to deal effectively with choice overload
- What is opportunity portfolio theory?
- How does someone figure out what they want to do?
- Taking control of your career
- Getting out of corporate jobs
Segment 3: Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His Wall Street Journal #2 best-selling book, Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers.
- Why don’t small businesses focus more on customer retention?
- 20-70% of new customers will leave before their 100-day anniversary
- Measure your retention and have retention goals!
- We assign budgets to marketing, but we don’t often assign budgets to customer retention.
- What are some low-budget ways to increase customer retention?
- Building the personal and emotional connections that will allow you to have lifelong clients!
