Listen to “#761 Are Your Employees, Customers, and Vendors Lying?” on Spreaker.
On this episode of The Small Business Radio Show…
SEGMENT 1 with Andrea Beach, starting at 0:00: Why do employees, customers, and vendors lie? The reality is that most of us lie sometimes. What are the signs someone is lying and what do you do about it?
Andrea Beach is an entrepreneur, investor, humanitarian, and a highly acclaimed life & business coach. Having started, grown, and sold several successful companies, she is considered a leading authority on technology and consumer behavior, Ms. Beach has advised Fortune 500 companies, mentored a variety of startups, and created engaging activations for some of the world’s largest brands.
- Why we lie and the different types of lies
- Physical signs and behavioral cues to watch out for to figure out if someone is lying
- What avoidance and deflection look like when someone is lying
- If a customer, vendor, or employee is lying, do you call them out on the lie? What do you do to resolve the situation?
- Do pathological liars have the same kinds of tells?
- Common types of lies in business
- Has lying in business gotten worse or is it the same as always?
- If everyone lies, how do you figure out who to trust?
SEGMENT 2 with Tanya Alvarez, starting at 18:15: We all struggle to accomplish our short-term goals. But science says that being held accountable to your goals will help you achieve them. What’s the best way to stay accountable?
Tanya Alvarez self-funded her first New York ad agency at age 25 using credit cards and achieved zero to 1 million in revenue in the first year. Along the way, she traveled to 42 countries, completing the Boston and NYC Marathons and a Half Ironman, all while battling a rare brittle bone condition. Through OwnersUP, Tanya aims to empower you to win at work without losing at home, utilizing facilitated accountability sprints to scale your business sanely and enable you to live your ideal life now.
- What drives Tanya to do long-distance sporting events and how she stays accountable
- Even though research indicates that sharing goals with someone boosts your success rate to 65%, and having an actual accountability partner rockets it to 95%, many folks still shy away from it. Why is that?
- Are close friends good accountability partners?
- What do professional accountability partners do?
- Which has been shown to be more impactful: the carrot or the stick?
- Which works better: group accountability or single-person accountability?
- Which works better: big hairy goals or small goals?
Sponsored by AnswerConnect
AnswerConnect provides around-the-clock customer service support. They offer 24/7 live answering, appointment scheduling, and all the things an in-house receptionist can do but at a fraction of the cost. Your customers are guaranteed to reach a real person every time they call.
Get 50% off three months of their best value plan
