On this episode of The Small Business Radio Show…
SEGMENT 1 with Amy Schneider, starting at 0:00: What is it like to be the biggest female champion on Jeopardy and know so much about everything?
Amy Schneider is a software engineer and game show contestant- Winning 40 consecutive games on the quiz show Jeopardy! from November 2021 to January 2022 and the November 2022 Tournament of Champions. She holds the second-longest win streak in the program’s history, behind only Ken Jennings. She is the most successful woman contestant ever to compete on the show, in terms of both the length of her streak and her $1.6 million in winnings. Her success carried added significance: She represented the show’s most successful transgender contestant ever. Amy is known for her skill in the Final Jeopardy! round, having responded correctly 30 out of 41 times in her run. Across all American game shows, she is the ninth-highest-earning contestant of all time. Her new book is called “In the Form of a Question: The Joys and Rewards of a Curious Life.”
- Where Amy learned to be curious and ask the question “why?”
- How Amy qualified for Jeopardy
- Tips for approaching someone famous or someone you admire
- Reflecting on the many different and complex sides of Amy’s life in her book
- Amy’s experience being trans and having ADD
- Who Amy credits with having a profound impact on her Jeopardy success
- What is society at large getting right or wrong about trans folks?
- Amy’s advice for other transgender people
SEGMENT 2 with Rita Flores, starting at 16:30: The single thing that can separate you from you competitors is the unique customer experience you provide them. I have said for a long time that customer experience is the new marketing. How can we be there for our customers however and whenever they want to reach us?
Rita Flores is a Senior Account Executive with AnswerConnect. She has over 20 years of relationship building experience with four of those years specifically with AnswerConnect. She helps provide business solutions to small business owners focusing on a customer-centric approach.
- Why is providing excellent customer service so difficult?
- The importance of meeting customers where they are and being present via omni channels
- Why voicemail isn’t always a comforting option for consumers
- Can AI play a role in customer service?
- The power of personalization and what effect this has on great customer service
- Addressing common concerns about outsourcing customer service
- Know your customers and how they prefer to communicate with you!
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