[youtube]http://www.youtube.com/watch?v=D6nxsABtDVM[/youtube]
When I spoke with Guy at Blogworld , he talked about that customer service is the best defense against competiton even though its not sexy. Since business is all about word of mouth- what do you talk about? You bet, customer service!
I am writing something about businesses and customer service in 2009 and I happen to search for Guy Kawasaki with service because I had a bit of a run in with him.
I laughed when I heard this video because Guy Kawasaki went into business with some small companies. One of them was SocialToo owned by Jesse Stay whose customer service was really poor this year. When I tried to talk to Guy Kawasaki, he ignored me until I mentioned something a common friend of ours told me. Guy was then intrigued and asked about the friend, not about the problem I experienced or the poor customer service.
I can relate to this!