Paul Nicholson of Dell will talk about how to best manage all those printers, paper and ink toner in your small business. Ivan Koon, CEO of YouSendIt will discuss how to implement a freemium model. Mike Maddock will show us his new book, “Free The Idea Monkey”. Michel Falcon will join us to talk about how to implement a customer centric culture at no cost. This episode is sponsored by Sage’s Accountant Network, Dell and Microsoft.