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October 26, 2009

A Power Shift to the Masses

lemonThere is no doubt that social media is changing the face of journalism.

Brian Solis stated at Blogworld  that there are over 400M tweets a month and 2B pieces of content posted on Facebook a month. As a result, he …

October 23, 2009

Stockpiling Purell? How H1N1 Can Affect Your Business

The radio show today focused on something I am just fascinated with- the coming of the apocalypse. I admit I was storing food and fuel during the Y2K scare back in 2,000. It is clear that the public is …

October 23, 2009

#59 What do do about Swine Flu at work? – 十月 23,2009

The dreaded H1N1 virus is headed out way. What does a business do to protect itself. Experts from Office Depot join us. …Read More »

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October 23, 2009

#59 What do do about Swine Flu at work? – Oct 23,2009

The dreaded H1N1 virus is headed out way. What does a business do to protect itself. Experts from Office Depot join us.Office Depot | H1N1 | Swine Flu | Epidemic | Small Business …Read More »

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October 22, 2009

Guy Kawasaki: Nothing more viral than customer service

     

   

  

When I spoke with Guy at Blogworld , he talked about that customer service is the best defense against competiton even though its not sexy. Since business is all about word of mouth- what do you talk …

October 21, 2009

Standing Out From the Crowd

My creative Twitter friend, Miss Destructo is the guest blogger today:

I can fondly remember back to my senior year of college at the University of Tampa, I was like any other upcoming graduate…SCARED of “THE BEYOND”. Very scared …

October 20, 2009

Storming the Stage at Blogworld

Even though I was not asked to speak at Blogworld, I finally could not help myself. Watch the video as I storm the stage and finally speak to the waiting audience with my special keynote.…

October 19, 2009

Where the True Rock Stars Come

This past weekend, I was at a Blogworld, a large social media conference. It was great to go to a conference to learn instead of to speak. That it was 80 degres in LasVegas and 40 in Chicago didn’t …

October 14, 2009

Finally with a BAM! Customer Service Makes A Comeback

Customer Service Button final smaller 1

When I started my new book, BAM! Delivering Customer Service in a Self Service World about 18 months ago, I asked myself the very same question. With over 81,728 customer service books on Amazon, why does this world need another customer service …

October 13, 2009

Should the Unemployed Work for Free?

There was an interesting article in Parade Magazine this past week on the nearly 10% of the US population that is unemployed.

Should they work for free?

In Georgia, people without jobs work part time for up to 6 weeks. …

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