There is no doubt that social media is changing the face of journalism.
Brian Solis stated at Blogworld that there are over 400M tweets a month and 2B pieces of content posted on Facebook a month. As a result, he said that you can’t bring people to you but need to go where people are. Web 2.0, according to Paul Colligan is you on the web on your customers terms.
Don Lemon (@donlemoncnn) explained at Blogworld that the “Twitter News Network” (news from peoiple tweets) has forced him to up his game because if he does not get it right, then people wll call him out. Instead of rejecting social media, Don states that journalists need to embrace it. “It is a social media is a power shift to the masses.”
What do you think?
BTW- See what Don has to say about customer service at my BAM site!
Business is participatory. We need to do it (customer service, business etc.) with them. We need to do it with them, like Paul says on the customers terms.
@greg- its refreshing that now with social media we can have such an impact on the mainstream news. BTW- also love your site!