I often get responses to emails and articles I write, but I want to share an email that I got recently that’s another example of what I talked about in my article at the American Express Open Forum, “6 Acts of Extreme Customer Service.”
After I sent out that email, Ben Bradley, who’s the Managing Director at Macon Raine (a sales/marketing/PR company), told me to look at their customer service pledge at their website, and added, “We stand by these principles.” So I checked it out.
Next to Rick Astley’s music video, “Never Gonna Give You Up,” is Ben’s quote: “The Macon Raine Promise is simple. Among other things, we will never give you up, let you down, tell a lie, or hurt you.”
Yes, it’s simple, but what helps is that they have videos and written testimonials from “happy customers.” The Macon Raine team seems to be committed to what they’re doing to make their clients satisfied.
So thanks, Ben..he understands that it’s important to do the most for your customers! And if you have any stories to share, let me know by commenting right here.
