I teach companies that they need to have a customer service manifesto for your company to tell their clients what they stand for. If you don’t set expectations, then they will.

 

Here is the manifesto for my business (updated from 2009):

 1. I will always bring my full resources for you and your company. When you have me, you have my entire network.

2. Every call or email you send will be answered in a matter of minutes or hours. When you don’t sleep, I don’t either.

3. I will be honest with you about what I think and what needs to be done even when it will hurt our business relationship.

4. I will tell what I think is possible and what is not probable. I will give you choices for you to make the final decision.

5. I will ensure you know exactly what you are buying and the results you can expect from me so you can evaluate the ROI.

6. While I will not lead you out, I will always stand by your side so we can find a way through.

7. When you succeed, I will cheer you on.

8. When you fall, I will help pick you up.

9. Every promise I make, I intend to keep.

10. If I do my job right over time, I will work myself out of a job with you.

What is your personal manifesto?