Rieva Lesonsky of GrowBizMedia predicts what the year will be like for small business owners. Matthew Dixon, managing director of the Corporate Executive Board’s Sales and Service Practice talks abou his HBR article Stop Trying to Delight Your Customers. This episide is sponsored by Microsoft Small Business and Sage’s Accountant Network.
Episode #161 Rieva Lesonsky and Matt Dixon
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About the Author: Barry
Barry Moltz has founded and run small businesses with a great deal of success and failure for more than 25 years. He is a small business expert that helps companies get unstuck. Barry is a bestselling author, in-demand keynote speaker, and dynamic radio talk show host.