The day after Labor Day. Always so ominous and yet always so promising. Living in Chicago, it is really the last official day of summer. I used to divide the year by quarters, I do it now by seasons. Today, the kids go back to school with my oldest starting high school. I head back out on the road speaking this week. Even as I prepare for the speech for my new book, Bounce! to be released in January 11, I switched around my office today to begin research on the third book (probably to be published in 2010) about customer service. (The first basic interviews for the book start tomorrow with the general manager of Red Mountain Spa!). It is good to never stand still. It is even more fun sometimes not to know where you are going.