I went to a new car wash place in Chicago called Simon’s (named after their dog). A few days laterm they sent me a thank you not to make sure I was satisfied. I can’t remember the last time in happened to me. Will I go back there..you bet!
Now this is customer service…
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About the Author: Barry
Barry Moltz has founded and run small businesses with a great deal of success and failure for more than 25 years. He is a small business expert that helps companies get unstuck. Barry is a bestselling author, in-demand keynote speaker, and dynamic radio talk show host.
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Hello. (Love your blog!) I wonder – how did the car wash convince you to give up your address? Did they offer an incentive (discount, coupons)?