hos·pi·tal·i·ty –noun, plural -ties.
1. the friendly reception and treatment of guests or strangers.
2. the quality or disposition of receiving and treating guests and strangers in a warm, friendly, generous way.
When I was sitting in a strategy session with one of my clients last week, a strange word came up on their list of beliefs: Showing […]
I have ranted many times on what is wrong with companies executing service for their customers. We all offer customer service in our mission statements and that is where they stay. Where do we go wrong?
On the Business Insanity Talk Radio Show on […]
A few weeks back, I was fortunate to present at the ITMI Annual Symposium of Tour Directors and Tour Operators. It is a group that is looking for a big 2010.
I was stuck by the what ITMI taught their graduates and how every […]
[youtube]http://www.youtube.com/watch?v=8-ygIps9k74[/youtube]
Check out Chris Brogan’s video review of my new book, BAM! See my favorite part of the review.
BTW, many people freaked out that Chris was driving and reviewing. Here is the making of the BAM! Video
” almost every comment presumed I was soon to kill every other person on the road, I thought I’d […]
[youtube]http://www.youtube.com/watch?v=D6nxsABtDVM[/youtube]
When I spoke with Guy at Blogworld , he talked about that customer service is the best defense against competiton even though its not sexy. Since business is all about word of mouth- what do you talk about? You bet, customer service!
We all need to fire customers. You know the ones that you love to hate. The ones that cost you more than the revenue they bring in. The ones that prevent you from getting the customers you really want to have. The ones that who’s ethical behavior is not in line with yours.? Any of […]