There have been a lot of arguments over masks and vaccines. At this stage of the pandemic, the only thing that matters is what your customers think.
We need to listen and determine if our customers care about COVID and if they want other customers to be vaccinated to patronize your small business.
As I travel from […]
Every small business that sells a product or service is going to get a bad review sometime. The key is how do you respond?
Do you get angry? Do you call it a fake? Do you ask the review site to take it down? Do you respond with real empathy and a solution?
This is what one […]
This guest post is provided by Manish Dudharejia
Got a Bad Customer Review? 4 Reasons Why It Might Actually Be a Good Thing
If you’re a business owner with an online presence, then you probably know that sinking feeling you get when you stumble across an unfavorable review. It happens to everyone, and if you’re not careful, one […]
This article is contributed by Jason Dirkham.
In an age when reviews and recommendations play an increasingly integral role in consumer decision-making, it’s crucial to prioritize customer service. One of the most important aspects of delivering an effective service is communicating and engaging with clients. If you’re looking to strengthen the connection with your […]
I never expect a lot from banks, like Citibank. I just want them to be a place where I can put my money and then use it to pay for things when I need it. I am perfectly happy talking to an ATM and not a teller. I even prefer to use the online app.
I […]
I travel alot and always rent cars. I appreciate a low discount rate just like every other traveler. I always try to get the best deal when I book the trip.
But something very strange happened last week while returning a car in New York for Dollar […]