The video of a passenger with blood on his face being dragged off an airline seems like something out of a apocalyptic Zombie movie. Unfortunately, it was just another day on United Airlines at O’Hare.
Airlines traditionally overbook passengers on flights since there are typically so many no […]
Artificial Intelligence is more than just a sci-fi concept these days. It’s also an important tool used by many businesses for online marketing purposes. For this reason, it’s crucial that you incorporate AI and chatbots into your digital marketing strategy if you’re hoping to reach customers across […]
The key to building an effective team is simple; effectiveness depends on collaboration. This has become a more complex problem since many small businesses have employees in different parts of the world, or use part-time freelance resources. Teams have also become a very […]
The nature of work has profoundly changed over the last five years. With the availability of a virtual workforce that can collaborate over the internet with a small business anywhere, owners now have the team they need only when they want it. Gone […]
Here is a rant that I could not hold back any longer. People constantly checking their smartphone while they should be doing their service job drives me crazy every day! Now I don’t mean when they have some down time in their […]
This post is sponsored by Staples Business Advantage®, the business-to-business division of Staples, Inc.
Giving great customer service used to mean having employees available to help on the phone, in person or by mail. A lot of that has changed with the option of self-service to either save […]