I have ranted on my blog before about poor customer service and the frustration I feel sometimes that there is nothing we can do. The internet has changed this. We are no longer helpless. A business associate of mine, Sonny Cohen writes the action he took recently when he was dissatisfied with the job a […]
I have talked many times about the amazing lack of customer service businesses that are monopolies give to us in this world. Check that- the audacity of having no customer service. I have ranted before on this blog about businesses not showing up for their appointments.
You know the drill. You call your local (fill in […]
This is a rant.
Meet the disgruntled customer:
We’ll call her, oh, let’s say, Katherine. Katherine sees the infinitely shiny and appealing new application store on iTunes. Katherine wants. Katherine eagerly downloads applications and proceeds to cry a bucket of invisible tears when she realizes that she must wait (oh no) a whole ten hours for Apple […]
I have never been a big fan of contracts. There are very few times in business where it would actually make sense to sue someone over violation of that contract. But, contracts are a good thing to set expectations of both parties in terms of cost, products or services delivered, etc. Contracts are in place […]
I don’t brag often enough about some of my clients. But Nick Sarillo at his two locations of Nick’s Family Restaurant did something in the area of customer service this week that blew me away. He gave everyone that visited his two restaurants (seating capacity of about 700) free dinners, drinks and takeout! On Tuesday, […]
As a group, consumers are a lazy bunch. Once we start moving in a direction, it is hard to get us to switch to do something else. The switching costs may not be high, but we keep buying and shopping the same places we always do. Just because. Retailers and service providers count on this. […]