[Guest Post: Katherine] Your Update is Not Perfect, Shiny, or New

This is a rant.

Meet the disgruntled customer:

We’ll call her, oh, let’s say, Katherine. Katherine sees the infinitely shiny and appealing new application store on iTunes. Katherine wants. Katherine eagerly downloads applications and proceeds to cry a bucket of invisible tears when she realizes that she must wait (oh no) a whole ten hours for Apple […]

By |July 11th, 2008|Customer Experience, Customer Service, Entrepreneur, Sales and Marketing|Comments Off on [Guest Post: Katherine] Your Update is Not Perfect, Shiny, or New

Go “Westlink” in Calgary

I spoke this past week at Westlink’s Innovation Conference. in Calgary, Alberta. It brings connects  representatives from industry, venture capital, government and academia. I entrepreneurs and researchers at various stages. An interesting futurist speaker that I listened to was Dr. Thomas Keenan of the University of Calgary. He talked a lot about trying to protect the info you […]

By |June 20th, 2008|Business, Entrepreneur, Small Business|Comments Off on Go “Westlink” in Calgary

Big Brown Knows That Sometimes Failure Just Stinks

News Item: NEW YORK (AP) —”Trainer Rick Dutrow Jr. says he feels “like a loser” after Big Brown’s stunning last-place finish in the Belmont Stakes, and he was still searching for answers Monday about what went wrong. Big Brown became the first horse seeking the Triple Crown to finish last in 140 years of running […]

Closing A Business

The decision to close a business is never an easy one. Most of us want to honor the great American rally cry of “Winners never quit and quitters never win”. Nonsense. Sometimes it makes real sense to close a business when you have run out of cash or passion or both. As they say, “winners […]