Penquins are hot now. Ever since the movie, The March of the Penguins, and now Happy Feet, penquins are the new old thing. They are even hot in business! This reminded me of a picture of me and the Fairy Penguins in Phillips Island near Melbourne, Australia last […]

I read on the Coinstar website that the average family has $99.00 of change lying around the house. I decided to take them up on the test. I loaded all our change in the house into big bags and brought them to the local […]

I have always said that you can’t be all things to all people. A good article from brothers Dan and Chip Heath in this months, Fast Company talks about "If you want people to like you, first decide who needs to hate you". You need to decide what you stand for and let people decide […]

I don’t know what it is. But this is definitely becoming a self service world. Maybe we are in too much of a rush to be helped by someone else. Maybe its a way for the vendor to cut costs. But I do know that for the most part, it does not enhance the customer […]

After speaking in Newark yesterday to a group of Non-Profits starting For Profit businesses, I flew home to Chicago to prepare for my Advanced Green Karate Belt promotion test. It had been two years since I last tested, having gone through a Karate commitment crisis, a surgery and a few back injuries. I was […]

Fast Company did an interesting article  (from Robert Sutton’s : The No Asshole Rule) on the price of a jerk in your organization. In one particular case, they totaled up the time that it took to handle one problem employee:

$25,000: Time spent by his direct manager

$5,000: Time spent by HR professionals

$15,000: Time spent by […]