With Fans on Facebook and Followers on Twitter: Are We Now All Celebrities?

anthony-edwardsOne of the panels at Blogworld was a group of celebrities: Singer Jermaine Dupri, Actor Anthony Edwards, choreographer, Robin Antin and entertainer Matt Goss.

What the celebrities liked about tweeting was that it was a direct way to reach their world and not go through someone else. With social […]

By |October 28th, 2009|Sales and Marketing|Comments Off on With Fans on Facebook and Followers on Twitter: Are We Now All Celebrities?

iHappy

I finally made the big switch to the iPhone. I have absolutely hated the T-Mobile Dash since I purchased it a year ago. I was trying to stay with T-Mobile and get on a Windows platform when I bought the dash last year. It is probably the worst piece of technology I have […]

By |August 10th, 2008|Business, Sales and Marketing|Comments Off on iHappy

[Guest Post: Katherine] Your Update is Not Perfect, Shiny, or New

This is a rant.

Meet the disgruntled customer:

We’ll call her, oh, let’s say, Katherine. Katherine sees the infinitely shiny and appealing new application store on iTunes. Katherine wants. Katherine eagerly downloads applications and proceeds to cry a bucket of invisible tears when she realizes that she must wait (oh no) a whole ten hours for Apple […]

By |July 11th, 2008|Customer Experience, Customer Service, Entrepreneur, Sales and Marketing|Comments Off on [Guest Post: Katherine] Your Update is Not Perfect, Shiny, or New