Some people want to believe there’s a magic bullet that leads to business success, and they’ll hang on to a theory because it seems so simple. When Malcolm Gladwell wrote in his book Outliers that it took 10,000 hours to master something, people ran with it, and started repeating that advice. There are many examples of […]
I teach companies that they need to have a customer service manifesto for your company to tell their clients what they stand for. If you don’t set expectations, then they will.
Here is the manifesto for my business (updated from 2009):
1. I will always bring my […]
Today’s guest post is from world renowned customer service expert, Shep Hyken.
Implementing six simple customer service strategies can skyrocket your business to new levels in terms of attracting new and repeat customers and increasing sales.
I compiled these strategies during the research for my upcoming book […]
New analysis by John Zenger and Joseph Folkman suggests that women are better bosses because of their “collaborative leadership and relationship-building” styles. The command and control style is outdated. While women still face challenges like work-life, Margaret Heffernan writes “Don’t worry. Not only can […]
Today’s guest post is from Carolyn Ou, of Sandbox Consulting.
2012 has been an amazing year. A crazy one, yes! But an amazing one as well.
Just think of all the things we have been able to do this year! Sometimes with a push from you, […]
Today’s guest post is from Dan Janal, who helps small businesses get publicity so they can sell more products.
A new client asked me to send him my NDA – Non Disclosure Agreement – and he’d send me his.
I don’t have an NDA. I don’t believe in […]