When I recently spoke at Capital One’s Slingshot event in Raleigh for business owners, I stayed where the event was: The Umstead. I was blown away by their customer service. I arrived early at 11:00 AM and of course my room was not ready. They said I could wait in the lounge. They gave me a free drink and a pass to wireless internet. When I arrived in my room at 12:30 PM, there was a note waiting for me from the Managing Director, plus a large bottle of premium water, fresh cut fruit, nuts and other sundries. During my stay, the staff could not do enough for me as a guest.
At over $300 a night in Raleigh, you would expect this. I have not received this type of treatment at many of the luxury hotels I have stayed at. The Umstead had an attitude of “the customer experience” is vital.
Does outstanding customer service only exist when you pay alot of money? Do you have examples where you received outstanding service and not for a premium product or service?
