I had purchased some items for my children that cost $17.90 from Oriental Trading Company. I called customer service to get a return authorization number even though I knew it would probably cost $10 to return the items. I did not want things hanging around the house. The company customer service rep realizing this told something very surprising: “Don’t Return it, Just Donate it and we will refund your money!” – WOW! I never heard something like this. This was truly innovative and built my loyalty to the company. What did it cost them…nothing. It probably saved them money in trying to process a return on products that to them cost less than $10. This is customer service!
Oriental Trading: Please Donate It, Don’t Return It
Share This Story, Choose Your Platform!
About the Author: Barry
Barry Moltz has founded and run small businesses with a great deal of success and failure for more than 25 years. He is a small business expert that helps companies get unstuck. Barry is a bestselling author, in-demand keynote speaker, and dynamic radio talk show host.
3 Comments
Comments are closed.
Wow is right! Sometimes it costs more to follow the normal procedure than it does to solve a problem for much less.
mp/m
Wow! I’ve never bought anything from Oriental Trading (although I do get their catalogs) but I will certainly remember this innovation to a common problem (that of having to accept returns).
Thanks for sharing this.
You certainly know what youre referring to. Man, this web site is simply great! I cant wait to learn more of what youve reached say. Im really happy which i discovered this after i did because I used to be really starting to become bored using the whole blogging scene. Youve turned me around, man!