I have ranted on my blog before about poor customer service and the frustration I feel sometimes that there is nothing we can do. The internet has changed this. We are no longer helpless. A business associate of mine, Sonny Cohen writes the action he took recently when he was dissatisfied with the job a roofing contractor did at his home. I have always dreamed of creating a site like this.
“My roof has leaked for over a year since Lindholm Roofing installed an entirely new roof on my home. What is unnerving is that the company, and owner Tim Lindholm, ignored my calls (and Fedex letters) requesting help. You may think there is more to the story. Or there is another side to the story. Perhaps there is. But I don’t know it.
In desperation and a fair amount of anger, I built a website, www.lindholmroofingproblems.com, to share my story & pictures. Using my internet skills, the site shows up right below Lindholm Roofing’s website when you search for “Lindholm Roofing” on Google or Yahoo. You will not be surprised to know that about 3 weeks after my site was published, I finally got a call from Tim Lindholm. He’s ready to talk and is coming over Thursday. I told him to bring his checkbook. Interesting what a little publicity can do.
I’m hoping this matter will be resolved. In return for an appropriate amount of cash, I will take down the website, fix the interior damage in my kitchen from the leak and recover the cost of another roofer who easily & quickly repaired the leak by replacing the cracked skylight. I will probably also agree to drop the matter publicly. In anticipation of reaching that agreement and perhaps agreeing to silence on this matter, I wanted to take this opportunity to share the truth as I experienced it.”
I look forward to mentioning it in an upcoming book I am writing in customer service.
