I got a letter abit back from IBM the told me that they may have lost my personal information on a file that was lost. I was an IBM employee for 9 years so this is retirement records.
I liked the way they handled it. They told me upfront what happened. They did not think that anyone had accessed the informaton, but just to be sure they gave me a one year service to an IDENTITY THEFT agency that would monitor my files (if I wanted to activate this). I thought this was a smart way to handle it…admit the mistake and give something in case the worst happens.
