On this episode of The Small Business Radio Show…
Segment 1 with Anton Gunn starts at 0.00.
A lot of people quit their job as a result of workplace injustice.
My first guest has just released a study on this. Anton Gunn, MSW, CDM, CSP, commissioned this scientific study on workplace injustice. Anton began his career in the non-profit sector to improve the outcomes and experiences of low-income people who consumed financial, government, educational, and healthcare services. His goal and mission were to identify problems, work for solutions, and ultimately improve the experience for the everyday consumer.
In 2011, during Barack Obama’s presidency, Anton became a Presidential Appointee at the US Department of Health and Human Services. In that position, he became familiar with the pervasiveness of mistreatment and disrespect of civil service employees at all levels of government.
What I asked:
- “The State of Workplace Injustice” is a broad title. Can you tell us about the study’s most concerning findings regarding workplace injustice in the United States?
- The study is national. Can you elaborate on the methodology used to gather data for “The State of Workplace Injustice”? How many people or workplaces were involved, and were there any limitations to the scope of the study?
- Anton, can you share with us what motivated you to commission the ‘State of Workplace Injustice’ report and what primary goals you hoped to achieve with this study?
- Your report highlights an alarming $136 billion in annual employee turnover costs due to workplace injustice. Can you describe the human cost of these injustices? How are workers impacted by the issues identified in the study?
- 14% of employees quit a job due to injustice. What are the biggest examples of injustice you have seen?
Segment 2 with Samantha Irwin starts at 19:35.
How do we teach front line employees to give the best possible customer experience every day. Front line customer facing staff have the power to move the needle financially for business owners as well as impact their community in a very powerful and positive way.
With over 25 years educating and inspiring people, teaching as well as owning a boutique hotel, Samantha Irwin is hired by leaders for training and also utilize the virtual on-demand training program specifically in the “people” department, resulting in increased staff retention, guest retention, and stellar reviews.
- How does understanding how to make a great first impression translate to increased sales and increased staff retention?
- Why are traditional Customer Journey Maps costing business owners thousands of dollars in revenue?
- What do high performers need to stay motivated and engaged?
- How does knowing a staff member’s Language of Appreciation save businesses money?
