This post is contributed by Jason Dirkham
Customers say the product is everything, but they aren’t telling the truth. That’s not to call them a liar; they may not understand how important the process is to them either. One thing’s for sure – sometimes, a range of […]
Businesses dread dealing with dissatisfied customers, but it’s important to let them complain. Great customer service has become part of a company’s marketing plan because when customers are happy, they’ll let their friends and family know. And when they’re not and a company doesn’t have a plan in place to deal with feedback, they’ll run […]
Guest post by Melinda F. Emerson 
While generating new leads is important, the ability to cultivate repeat business plays a huge role in the long-term success of any business. The #1 asset in any small business is your existing customer list. Every business […]