Favorite Quotes at SOBCon 2011

I attend quite a few social media conferences during the year.  What I love about SOBCon is that it is limited to 150 people.  Its small size allows a unique interactive format where the attendee gets to talk with everyone.

Since I had lost my voice […]

Do You Show “Hospitality” to Your Customers?

hos·pi·tal·i·ty –noun, plural -ties.
1. the friendly reception and treatment of guests or strangers.
2. the quality or disposition of receiving and treating guests and strangers in a warm, friendly, generous way.

When I was sitting in a strategy session with one of my clients last week, a strange word came up on their list of beliefs: Showing […]

By |July 13th, 2010|Customer Experience, Customer Service|Comments Off on Do You Show “Hospitality” to Your Customers?