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Home/Tag:Surcharges

Budget Squeezes A Little Extra From You

One of my pet peeves in business has always been surcharges. These make me angry because it feels that the company is not providing value, just trying to get an extra dollar out of me.

I rented a car last week in Phoenix from Budget.

By Barry|February 8th, 2010|Business|2 Comments
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Have Some Tax Surcharges With Your Telephone ?

I recently signed up for a new telephone service for my beach house in Michigan. MCI offered unlimited local calls for $25 a month. This sounded reasonable to me. Then they told me that there was a $35 connection fee. While I know it costs nothing to actually connect the phone service (ie, no […]

By Barry|February 6th, 2008|Customer Experience, Customer Service|Comments Off on Have Some Tax Surcharges With Your Telephone ?
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