This post is sponsored by Staples Business Advantage®, the business-to-business division of Staples, Inc.
Giving great customer service used to mean having employees available to help on the phone, in person or by mail. A lot of that has changed with the option of self-service to either save […]
By: Barry Moltz
Security is a huge topic these days with recent news around the world. What’s more, the Internet and the electronic world is not getting any safer. Banks lose billions of dollars a year in online fraud. But at what point does security become too tight […]
When I have a choice, I always rent from Enterprise. I find that they are one of the only rental companies that really care about customer service. Maybe because they have one of the largest college graduate training programs in the country.
For example, last week I […]
A worldwide survey completed by ZenDesk has determined the top 10 countries with the best customer service.
Where is the United States on this list?
Well, it isn’t. The United State ranks in at #15 with 82% overall customer satisfaction.
One would think that a country with […]
There’s a girl scout in San Francisco who knows how to sell. She took her boxes of cookies to a medical marijuana clinic, set up her table outside, and two hours later, sold 117 boxes. The next day she did the same thing outside a grocery store, and in the same time period, she sold […]
I hate having to ask this question.
This recently came up when I got a bill for my subscription to the Chicago Tribune for $129.87. This was 400% more than my last quarterly bill. When I called to complain, they said that the cost of printing […]