A lot of people talk about offering great customer service, and this year, the Canadian airline WestJet is probably one of the best examples of that. 
They set up screens at a couple of Canadian airports, and passengers told Santa what they […]
Guest post by Sarah Robinson
There are so many trendy marketing strategies buzzing around these days. “Influence Marketing”, “Collaborative Marketing”, “Content Marketing” are just a few of the latest and greatest. Everyone is trying to create and/or keep a toehold of market share, and some days it feels like people are grasping at the […]
I travel every week and fly over 100 flights a year. It doesn’t happen often, but sometimes a flight cancels and I am stuck trying to get to my destination. This is especially tough when there is bad weather and a lot of flights cancel at […]
I teach companies that they need to have a customer service manifesto for your company to tell their clients what they stand for. If you don’t set expectations, then they will.
Here is the manifesto for my business (updated from 2009):
1. I will always bring my […]
Today’s guest post is from world renowned customer service expert, Shep Hyken.
Implementing six simple customer service strategies can skyrocket your business to new levels in terms of attracting new and repeat customers and increasing sales.
I compiled these strategies during the research for my upcoming book […]
I often get responses to emails and articles I write, but I want to share an email that I got recently that’s another example of what I talked about in my article at the American Express Open Forum, “6 Acts of Extreme Customer Service.”
