I have ranted many times on what is wrong with companies executing service for their customers. We all offer customer service in our mission statements and that is where they stay. Where do we go wrong?
On the Business Insanity Talk Radio Show on […]
A few weeks back, I was fortunate to present at the ITMI Annual Symposium of Tour Directors and Tour Operators. It is a group that is looking for a big 2010.
I was stuck by the what ITMI taught their graduates and how every […]
[youtube]http://www.youtube.com/watch?v=8-ygIps9k74[/youtube]
Check out Chris Brogan’s video review of my new book, BAM! See my favorite part of the review.
BTW, many people freaked out that Chris was driving and reviewing. Here is the making of the BAM! Video
” almost every comment presumed I was soon to kill every other person on the road, I thought I’d […]
[youtube]http://www.youtube.com/watch?v=D6nxsABtDVM[/youtube]
When I spoke with Guy at Blogworld , he talked about that customer service is the best defense against competiton even though its not sexy. Since business is all about word of mouth- what do you talk about? You bet, customer service!
We all need to fire customers. You know the ones that you love to hate. The ones that cost you more than the revenue they bring in. The ones that prevent you from getting the customers you really want to have. The ones that who’s ethical behavior is not in line with yours.? Any of […]
Without stealing the thunder from my new book, BAM!, here are 3 no cost or low cost things we can you unforgettable to your customers that work every time (and these are not in the book):
1. Keep your business open 5 minutes later than the […]