Beware the automatic subscription renewal upgrade because you never know what they are renewing you for or up to…
Many of us pay for software over the web which is really a one year subscription. When we click that little box where we agree to the terms of the subscription without reading it, many times we […]
Today I received this from Zappos.
One year ago, you ordered the following product from Zappos.com:
Merrell Jungle Moc Leather – Midnight – 8.5/D – Medium
We wanted to let you know that right now, your size is still available from Zappos.com. You can order the same product again by visiting:
Or, if you’d like to view our […]
When I bought my Beach House in Michigan a few years back, I had this fantasy that I would have Internet WIFI there. Comcast, the only service provider in this resort area put an end to that dream.
Over […]
Don’t we want happy customers? I preview the new book that Mary Jane Grinstead and I are writing on customer service with Rieva Lesonsky, the editorial director at Entrepreneur Magazine. (Look for the book in the Fall of 2009.)
We need to stop pursuing the impossible this dream of trying to make our customers happy, but instead, leave […]
My son recently wanted a subscription to a magazine I never heard of call Poets and Writers. Guess he has outgrown MAD Magazine. I recently discovered through their many emails and direct mail pieces to me that I had paid the subscription for this year twice. I promptly wrote them and received this email:
“Your […]
I waited 35 minutes on hold to get to a customer service person of my cable provider, RCN. Is that an acceptable wait time? Yes it is if you are almost a monopoly. Sure, the cable company is not a true monopoly like my electric company is (don’t get me started)- I could call […]