On a typical week, small business owners must make a lot of decisions. This can include:
How to attract new customers?
How to deal with a dissatisfied customer?
Should they hire this employee or fire that one?
Should they invest in that new equipment?
And on and on it goes….
With so many decisions and incomplete data, many of us already […]
There have been a lot of arguments over masks and vaccines. At this stage of the pandemic, the only thing that matters is what your customers think.
We need to listen and determine if our customers care about COVID and if they want other customers to be vaccinated to patronize your small business.
As I travel from […]
I stopped making New Year’s resolutions about 10 years ago.
I found that my resolutions were a focus on what I had done wrong the previous year and what I had to make right in 2022. Resolutions had me looking backward and remembering the negative; what I did wrong last year instead of looking forward and […]
I was spot on with my predictions for 2021.
The year turned out to be more similar to 2020 then I would have liked, but with some important changes. Small businesses were able to get back to work with some limitations in supply and staffing. While the supply chain problems and inflation were predictable, […]
Last weekend, I was hiking one of the most difficult trails in Phoenix- The Piestewa Summit Trail. It’s literally a two mile straight up (and back) rocky terrain trail. I had climbed Camelback Mountain here several times and I thought this would be similar. I was wrong.
As I hiked alone at dawn, there were […]
I remember the day that the Supreme Court upheld Obamacare for the final time (I thought). That day, my spouse, Sara was able to quit her job since she was working just so we could have healthcare for our family.
This was consistent with so many people who stay at their jobs just for the health […]