I have talked many times about the amazing lack of customer service businesses that are monopolies give to us in this world. Check that- the audacity of having no customer service. I have ranted before on this blog about businesses not showing up for their appointments.
You know the drill. You call your local (fill in the blank- telephone company, internet service provider, delivery service…) and they tell you that they will be at your home between 10 and 2….you should be home waiting for them. Now imagine this for a minute. Let’s say you had a meeting scheduled with one of your customers (Someone that is paying you money) and you told them that you would be there sometime between 10 and 2! Do you think you would keep that business long? Outrageous isn’t it?
How do these monopolistic companies get away with it? They simply do not need to offer good customer service since we have to use them and there is no choice to switch to someone else. Ah, if I could, I would.
Customer service needs to be in the fabric of our businesses in order for it to be a sustainable competitive advantage. Monopolistic companies don’t need to offer good customer service- they are a monopoly. Free market economics don’t apply to them.
Ok, how do I start a monopoly?
