Today’s guest post is from world renowned customer service expert, Shep Hyken.
Implementing six simple customer service strategies can skyrocket your business to new levels in terms of attracting new and repeat customers and increasing sales.
I compiled these strategies during the research for my upcoming book […]
A small business may have the good fortunate to have a customer post glowing praise on their website or Facebook page. This is an opportunity that can’t be missed. What can they do besides “Like” or retweet the comment? Can they respond in an equally special […]
We want our customers to love us? Most small-business owners desperately want this not only to positively reinforce their work, but more importantly as Sarah Robinson says, make them “fiercely loyal.” Fiercely loyal customers do your marketing for your company.
There is nothing more annoying to me than entering a retail store and seeing the only sales person in the store is on their smart phone. I feel that if I ask them a question, I am interrupting them. I wonder if the owner of […]
For most of the last century, consumers believed what a company said in its advertisements. A business might hire an advertising agency on Madison Avenue (ala “Mad Men”) to come up with a slick slogan delivered by a celebrity in order to influence what the […]
I had the fortunate opportunity to speak to the staff at Miraval, the world famous resort and retreat . I talked to their staff about how social media makes customer service the new marketing. Miraval is known for its world class […]